Refund Policy

14-day guarantee

Onlyscan, published by LCDV Limited, offers a 14-day money-back guarantee. If the service isn't right for you, you can request a full refund of your payment within 14 days of your order date, no questions asked.

How to request a refund

Our payments are processed by Paddle.com, our online reseller and Merchant of Record. Refunds are therefore issued by Paddle:

1. Go to paddle.net and find your order using the email address used at purchase or the invoice number received by email.
2. Request the refund from that page, or contact Paddle support.
3. You can also write to us at contact@onlyscan.fr: we will forward the request to Paddle for you.

Processing times

Once the refund is approved, funds are returned to the original payment method. The time it takes to appear on your statement depends on your bank, typically 3 to 10 business days.

After the refund

Your subscription moves to the Free plan. Your QR codes and statistics are not deleted, but features reserved for paid plans (beyond one active dynamic QR code, detailed statistics) are no longer accessible.

Cancellation

You can cancel your subscription at any time from the "My subscription" page. Cancellation stops future charges; access remains active until the end of the already-paid period.

Beyond 14 days

After this period, refunds are not automatic. We still forward every request to Paddle, which reviews each case under its discretionary refund policy. Paddle may then choose to grant or decline the refund. Full terms are available in Paddle's refund policy.